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Accounts

Account Troubleshooting

  • I paid for a license but still see the free version
  • I get stuck when signing in to my account
  • Sign out and back in to the extension
  • I get an error when trying to purchase a license
  • How do I check which update version of Screencastify I have?
  • General troubleshooting suggestions
See all 8 articles

Account Management for Individuals

  • How do I access the Account Dashboard?
  • What is the video limit on my free Screencastify account?
  • What are the differences between the Free, Starter, and Pro plans?
  • Accessing your Screencastify Account from a School or District Purchase
  • How do I change the email address associated with my account?
  • Can I change my password?
See all 9 articles

Account Management for License Administrators

  • Navigating the License Manager
  • Manually Assign Licenses
  • Bulk Upload Email Addresses
  • Assign Licenses via Automatic Assignment
  • Add or Remove an Admin in Your License Manager
  • Reassign, Revoke, and Change Roles for your Licenses
See all 15 articles

Privacy

  • Is Screencastify SOPPA Compliant?
  • Where can I find more information about your privacy and security policies?
  • Who do you share my data with?
  • Why do you ask for Chrome permissions?

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