Record Troubleshooting
- How do I hard refresh my browser?
- Why can't I record?
- Why can't I start a Full screen recording on my Mac computer?
- Why don't I hear the audio from my computer on my MacOS recording?
- Why don't I hear the other party in my MacOS video call recording?
- I can't find the Screencastify extension
- Why does the extension say "Drawing tools are unavailable?"
- I hear an echo when recording my mic and computer audio
- Why are my audio and video out of sync?
- Why isn't my webcam detected?
- I accidentally blocked Screencastify from accessing my webcam and microphone
- My recording appears blurry in Screencastify
- My recording appears blurry on Google Drive or YouTube
- Can I recover a deleted recording?
- Screencastify crashes in the middle of a recording
- My recording is laggy and/or has a low frame rate
- I received a "Low Disk Space" notification