Screencastify crashes in the middle of a recording
If Screencastify consistently crashes in the middle of a recording, please try the following actions to resolve the problem:
- Restart Chrome and try again
- Restart your computer and try again
- Uninstall and reinstall Screencastify and try again (WARNING: if you save your recordings locally and not to your Google Drive, they will be permanently deleted when you uninstall Screencastify. Export them first.)
- Change Screencastify's default encoder from NaCl to WebRTC (click here for instructions)
If these steps don't work, please submit a support ticket for further assistance.