Screencastify crashes in the middle of a recording

Question: What do I do if Screencastify crashes in the middle of a recording?

Answer: If Screencastify consistently crashes in the middle of a recording, please try the following actions to resolve the problem:

• Test Your Webcam
• Update Your Extension
• Turn Off Hardware Acceleration​

Test Your Webcam

1. Head to https://www.onlinemictest.com/webcam-test/ and see if your webcam is available to be recorded.
2. If you have any trouble there, this points to a larger issue with the Chrome browser not being able to access the recording options. 

Update Your Extension

1. Ensure that you are using the most recent version by updating the extension. 
2. Here’s a short article and video that walks you through how to do that.

Turn Off Hardware Acceleration

1. Copy and paste chrome://settings/system into a new Chrome tab and click Enter.
2. Toggle "Use hardware acceleration when available" OFF
3. After you toggle this OFF, click “Relaunch” to apply the changes. 

If these steps don't work, please submit a support request for further assistance.