Screencastify crashes in the middle of a recording

If Screencastify consistently crashes in the middle of a recording, please try the following actions to resolve the problem:

• Disable Single Application Window Recording
• Try Recording at www.cam-recorder.com
• Update Your Extension
• Turn Hardware Encoding Off

Disable Single Application Window Recording

1. Head to the Screencastify Options menu
2. Under Advanced, disable Single Application Window recording. The toggle should appear grey.

Here's a demonstration of the process:

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Try Recording at www.cam-recorder.com

1. Please head to www.cam-recorder.com and see if your webcam is available to be recorded.
2. If you have any trouble there, this helps point to a larger issue with the Chrome browser and being able to access the recording options browser-wide. 

Update Your Extension

1. Ensure that you are using the most recent version by updating the extension. 
2. Here’s a short article and video that walks you through how to do that.

Turn Hardware Encoding Off

1. Turn 'OFF' Hardware Encoding​ by copying and paste this URL into a new browser: 
   chrome-extension://mmeijimgabbpbgpdklnllpncmdofkcpn/ng/app/app.html#/options?debug
2. Scroll down to "Hardware encoding" and move the toggle from right to left. 

Here's a demonstration of the process:

If these steps don't work, please submit a support request for further assistance.