Why can't I record?

Question: Why can't I record?

Answer: If you're having trouble recording you may need to adjust the settings on your device. 

Please see the solutions for your specific device below:

• Mac Users
• PC Users

Solutions for Mac Users

Please make sure that you have tried recording your Desktop and Browser Tab. If you are only having trouble when recording your Desktop please check out this article! 

Otherwise please give Google Chrome access to your microphone and camera in System Preferences. To do so:

1. Click System Preferences
2. Click Security & Privacy
3. Click the Privacy tab at the top
4. Click Microphone on the left side
5. Check the box next to Google Chrome
6. Click "Quit & Reopen"
7. Repeat these steps, but choose Camera in step 4

Solutions for PC Users

Please give Google Chrome access to your microphone and camera in your device settings. To do so, please follow the steps below:

Windows 10

1. Click the Windows Start button
2. Click Settings
3. Click Privacy
4. Click Microphone
5. Ensure that Allow desktop apps to access your microphone is turned On
6. Restart Chrome and request permission by trying to record
7. Repeat these steps, but choose Camera in step 4

Windows 11

1. Click the Windows Start button
2. Click Settings
3. Click Privacy & Security
4. Click Microphone
5. Ensure that Let desktop apps access your microphone is turned On
6. Restart Chrome and request permission by trying to record
7. Repeat these steps, but choose Camera in step 4

If these solutions did not work for you or if you are having trouble only starting ONE type of recording on your device, please reach out to support@screencastify.com and we'll be happy to help!