If you're experiencing an issue with Screencastify that isn't covered in any of our troubleshooting articles, we recommend trying the following actions to attempt to resolve the issue. The majority of our users' problems are solved by following these steps.
- Restart Chrome
- Perform a Hard Refresh
- Restart your computer
- Try un-installing the extension and then re-installing.
- (If its a connection issue)Try using Screencastify with a different internet connection like a different WiFi connection or even your phone's hotspot. This will help determine whether your network is blocking access to the extension.
- Update your extension: In order to immediately start using the most recent version of our extension (as opposed to waiting for it to update automatically in the background, which can take a few days), you’ll need to manually update your Chrome extensions. Here’s a short article and video that walks you through how to do that.
(WARNING: if you save your recordings locally and not to your Google Drive, they will be permanently deleted when you uninstall Screencastify. Export them first.)
If these steps don't work, please submit a support request for further assistance.