If you are having trouble accessing Screencastify, one reason could be that your school, district, or anti-virus software is blocking access and/or there is restrictive network filtering
School or District Filtering
A helpful method to determine if Screencastify is being restricted by your school or district's filter is to review the results of our network test provided below. In case you notice any failures within the domain categories, you can scroll down to find a detailed list of the specific URLs we tested that encountered connection issues.
Note: The network test involves attempting to fetch data from specific endpoints within our application. It's important to note that this process may sometimes yield false positives, indicating you may have passed a specific domain category but it may not always accurately reflect the true state.
We've also included our previous iframe test, which may not be as detailed as the network test, but it can still be helpful. If you encounter the message "You are affected by network blocking" or the test gets stuck in the 'checking' status, it suggests that adding all the listed domains to your allow list is necessary for uninterrupted functionality.
If you do see the text 'Failed' on any of the domain categories or 'you are affected by network blocking', please ask your IT department to allow https connections to the following domains to ensure that everyone can use Screencastify:
Note: In some instances, users have network filters that block a certain IP address. Since Screencastify uses Google Cloud services, our IP address can change, similar to any service that uses Google Cloud. If you do not have the option to add the asterisk (*) in the SSL exclusion list, the domains should suffice.
If students are having trouble playing Screencastify videos, please see My Students Have Trouble Playing Screencastify Videos.
If other people (besides students) are having trouble playing Screencastify videos, please see People Have Trouble Playing Screencastify Videos.
Windows Anti-Virus Software Blocking
If your anti-virus software (such as Cisco Amp for Endpoints) is spiking the CPU to 100% usage, the issue may be that it is incorrectly identifying Screencastify as a virus.
In order to allow Screencastify to record and temporarily save videos to your computer, please ensure that the following path is unblocked:
- C:\Users\*\AppData\Local\Google\Chrome\User Data\Default\File System
What's Next? 🧐
Once you are able to rule out restrictive network filtering, you may be interested in: