If you are having trouble accessing Screencastify, one reason could be that your school, district, or anti-virus software is blocking access.
School or District Filtering
A handy way to check whether or not Screencastify is being blocked by your school or district filter is to view the embedded iframe below:
If you see the message "You are not affected by network blocking," then restrictive filtering is not the issue.
If you do not see the message "You are not affected by network blocking," please ask your IT department to allow https connections to the following domains to ensure that everyone can use Screencastify:
Additionally, please ask your IT administrator to add *.screencastify.com and *.firebaseapp.com to the school/district web filter’s SSL exclusion list. If you do not have the option to add the asterisk (*) in the SSL exclusion list, the domains should suffice.
Note: In some instances, users have network filters that block a certain IP address. Since Screencastify uses Google Cloud services, our IP address can change, similar to any service that uses Google Cloud.
If students are having trouble playing Screencastify videos, please see My Students Have Trouble Playing Screencastify Videos.
If other people (besides students) are having trouble playing Screencastify videos, please see People Have Trouble Playing Screencastify Videos.
Windows Anti-Virus Software Blocking
If your anti-virus software (such as Cisco Amp for Endpoints) is spiking the CPU to 100% usage, the issue may be that it is incorrectly identifying Screencastify as a virus.
In order to allow Screencastify to record and temporarily save videos to your computer, please ensure that the following path is unblocked:
- C:\Users\*\AppData\Local\Google\Chrome\User Data\Default\File System
What's Next? 🧐
Once you are able to rule out restrictive network filtering, you may be interested in: