How do I open the developer console?

Question: How do I open the developer console?

Answer: In the course of troubleshooting, the Support team may ask you to take a screenshot of the developer console. To open the developer console on Chrome, use  Ctrl+Shift+J (on Windows/Chromebook) or Cmd+Option+J (on Mac).

The developer console is a tool that logs the information associated with a web page, such as JavaScript, network requests, and security errors. To open it:

1. Make sure you are on the page where you are seeing the issue/error 
2. Then open the developer console:
   • On Windows/Chrome OS: Press Ctrl+Shift+J
   • On Mac: Cmd+Option+J
3. And take a screenshot
4. You can use this form to send it to Support with a description of the problem you're experiencing.