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I get an "oops" message when trying to load the editor

When opening the editor, if you receive a message that reads "Oops! Failed to load project. Please contact support," please try the following steps.

  1. Wait a minute or two and then refresh the page.
  2. Clear your cache and try again.

Perform hard refresh:

1. To hard refresh Chrome on Windows/PC: Hold down Ctrl and press the reload button or F5.
2. To hard refresh Chrome on Mac: Hold down Shift and press the reload button, or hold down Command, Shift, and press the 'R' key.
3. To hard refresh Chrome on a Chromebook: Hold the Ctrl/Shift key and press the 'R' key or the reload icon from the navigation toolbar.

Clear your cache and cookies: 🍪 

clearcache.gif

1. Copy + Paste (You can copy and paste chrome://settings/clearBrowserData into a Chrome tab and click Clear data.)

2. Next you will want to make sure browsing history, cookies and other site data, and cached images and files are selected - once selected, click on clear data. 


If these steps don't work, please submit a support request for further assistance.

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