Question: Can I cancel my Screencastify subscription?
Answer: While you do not have the capability to cancel your subscription during your subscription term, you can:
- Disable auto-renew for your account subscription
- Submit a support ticket to cancel outside of your subscription term
Disable auto-renew
In order to ensure your account subscription does not automatically renew at the end of your subscription term, please follow the below walkthrough:
- Visit your account page in the Screencastify Dashboard.
- Under "Manage", you'll see whether or not your license will Auto-renew.
- To turn off auto-renew, click the slider next to "Auto-Renew" and confirm your choice in the popup window.
NOTE: Turning off this feature does not fully cancel your account, it will just ensure your subscription does not renew on your auto-renewal date.
Additionally, please see our Terms of Use page for information related to our refund policy 🤩
If you visit your My Account page on your Screencastify Dashboard, you may see a message like the one below:
This message just means that you're not the owner of your license (your school or district is!). The important part is that you have Unlimited access to any products with a plan marked "Unlimited."
Submit a support ticket
If you would like help cancelling your Screencastify account subscription outside of your auto-renewal date, please feel free to submit a support ticket and a member of our team would be happy to help! 