Question: Can I cancel my Screencastify subscription?
Answer: While you do not have the capability to cancel your subscription during your subscription term, you can:
- Disable auto-renew for your account subscription
- Submit a support ticket to cancel outside of your subscription term
Disable auto-renew
In order to ensure your account subscription does not automatically renew at the end of your subscription term, please follow the below walkthrough:
- Visit your account page
- At the bottom it will say 'Cancel Subscription'
- To turn off auto-renew, click Yes, Cancel
- This ensures that your subscription will NOT renew at the end of your term but does not fully cancel your account.
NOTE: Turning off this feature does not fully cancel your account, it will just ensure your subscription does not renew on your auto-renewal date.
Additionally, please see our Terms of Use page for information related to our refund policy 🤩
Submit a support ticket
If you would like help cancelling your Screencastify account subscription outside of your auto-renewal date, please feel free to submit a support ticket and a member of our team would be happy to help!