Question: Can I cancel my Screencastify subscription?
Answer: While you do not have the capability to cancel your subscription during your subscription term, you can:
- Disable auto-renew for your account subscription
- Submit a support ticket to cancel outside of your subscription term
In order to ensure your account subscription does not automatically renew at the end of your subscription term, please follow the below walkthrough:
- Visit your account page
- At the bottom it will say 'Cancel Subscription'
- To turn off auto-renew, click Yes, Cancel
- This ensures that your subscription will NOT renew at the end of your term but does not fully cancel your account.
NOTE: Turning off this feature does not fully cancel your account, it will just ensure your subscription does not renew on your auto-renewal date.
Additionally, please this article for information regarding our refund policy.
Submit a support ticket
If you would like help cancelling your Screencastify account subscription outside of your auto-renewal date, please feel free to submit a support ticket and a member of our team would be happy to help!