Help & Support
New postExperiencing a weird technical issue? Get a little help from Screencastify Support Experts and fellow Screencasters! 🤗
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where are my files being saved-1 votes 1 comment
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Dropdown lists not showing on recording Answered0 votes 1 comment
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Embed into Wordpress0 votes 0 comments
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Launching Extension Error Answered0 votes 1 comment
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Error message "Failed to process video" when trying to export as MP4 Answered0 votes 1 comment
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Webcam Background0 votes 1 comment
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How can I export just the audio tracks from the editor? Answered1 vote 1 comment
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I lost the video that I just spent 30 mins editing!0 votes 1 comment
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upgrade Answered0 votes 1 comment
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Recording stops after a few minutes. Answered0 votes 1 comment
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Downloading Recorded Video - "Failed - Network Error"0 votes 1 comment
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uploading to youtube stalled? Answered0 votes 1 comment
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videos are not uploading to YouTube Answered0 votes 3 comments
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Sharing videos with Google Drive links - two questions Answered0 votes 1 comment
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Retrieve Audio Answered0 votes 1 comment
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No preview video Answered0 votes 3 comments
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dropbox Answered0 votes 1 comment
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Playback Resolution Answered1 vote 1 comment
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Moving clips in my video Answered0 votes 1 comment
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Screencastify lists my webcam but it does not capture me at all. Answered0 votes 1 comment
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Set crop size to be exactly 1920x1080 Answered0 votes 1 comment
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Investigating: Editor Unable to Load from the Video Details Page Planned0 votes 0 comments
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Recording Without a Video Answered0 votes 1 comment
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Record: Green Screen During Webcam Recording Completed0 votes 0 comments
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Google Drive + Google Classroom: Video Playback Produces a Black Screen or Audio/Video Sync Issues Completed0 votes 0 comments
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Record: M1 Chip + Extension Install Completed0 votes 0 comments
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where are the films that I've made Answered0 votes 1 comment
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Maximum Recording Time Answered0 votes 1 comment