Troubleshooting
You can find all troubleshooting related to each of our products and features here!
General Troubleshooting
- I received the notification "We're having trouble opening this video"
- I received the notification "Please make sure you're logged in to the extension"
- How do I check which update version of Screencastify I have?
- General troubleshooting suggestions
- I can't find the Screencastify extension
- Why does my extension keep disabling itself?
Account
Record
- My Video Didn't Upload
- Why can't I record?
- Why can't I start a desktop recording on my Mac computer?
- Failed to Start Recording on MacOS
- My recording appears blurry in Screencastify
- Screencastify crashes in the middle of a recording
Audio
Edit
- I get an 'Oops' error when trying to 'Add Media' to the Editor
- I get an 'Oops' error when clicking on 'Open in Editor' on the Video Management Page
- How To Perform A Hard Refresh In The Editor
- I get an "oops" message when saving my edited project
- I get an "oops" message when trying to load the editor
Saving and Sharing
- Why is my exported video audio only?
- Can You Prohibit Students From Uploading To YouTube? 📴
- Screencastify "failed to save to Drive"
- Why do my students have trouble watching Screencastify videos on Google Drive?
- Why do I receive "There was an error. Please try again" when sharing to Google Classroom?
- Why are viewers having trouble watching my shared Screencastify videos on Google Drive?
Interactive Questions/Viewer Analytics
Troubleshooting 🔧
- My recording for Submit just stops
- Long Uploading Times in Submit
- Trouble with Submit Sign In
- Unblock Mic/Webcam Permissions for Submit
- I'm not seeing student faces
- We can't detect your webcam