ClassLink Rostering allows eligible Enterprise Hub organizations to synchronize user rosters and role assignments between ClassLink and Screencastify.
By connecting your ClassLink account, you can simplify user management, reduce manual updates, and keep your organization's roster aligned with ClassLink.
- Who Can Use ClassLink Rostering?
- Connecting ClassLink to Screencastify
- Synchronizing Your Users
- Enabling Automatic Synchronization
- Reviewing Synchronization Logs
- Managing Users and Exclusions
- Disconnecting ClassLink
- Email Notifications
- Troubleshooting ClassLink Rostering
Who Can Use ClassLink Rostering?
- An eligible B2B account with unlimited seats
- Enterprise Hub enabled
- ClassLink Roster User Management enabled
- Organization administrator permissions
Only administrators can configure the integration, initiate syncs, and review synchronization logs.
If your organization does not have access to ClassLink Rostering, contact your Customer Success Manager to discuss eligibility.
Connecting ClassLink to Screencastify
Before beginning, make sure you have your ClassLink consumer key, consumer secret, and endpoint URL.
These credentials are provided by ClassLink.
Step 1: Open Account Management
- Sign in to Screencastify as an organization administrator.
- Navigate to Account Management.
- Select the Settings tab.
- Locate the ClassLink integration setting.
Step 2: Configure the Connection
- Enable the ClassLink toggle.
- Select Sync with ClassLink to open the configuration window.
- Enter your consumer key, consumer secret, and endpoint URL.
- Test the connection.
- Once the connection test succeeds, save your settings.
Important: Successfully connecting ClassLink does not automatically synchronize your users. You must initiate a sync or configure AutoSync.
Synchronizing Your Users
- Navigate to Account Management → People → Users.
- Select Sync with ClassLink.
- Review the information displayed about the synchronization process.
- Initiate the sync.
- Review the results once synchronization is complete.
Depending on your ClassLink roster, synchronization may add users, update user information or roles, archive users, or restore previously archived users.
Important: Review your ClassLink roster carefully before initiating synchronization. Changes to roster membership and roles may affect user access in Screencastify.
Enabling Automatic Synchronization
You can enable AutoSync to keep your Screencastify roster updated automatically.
When AutoSync is enabled, synchronization occurs daily.
If AutoSync is disabled, administrators must initiate synchronization manually.
ClassLink Rostering does not support real-time synchronization. Changes made in ClassLink will not immediately appear in Screencastify.
Reviewing Synchronization Logs
Sync logs help administrators understand changes made during synchronization.
- Open the ClassLink synchronization controls.
- Access the available Sync Log.
- Review the users and changes included in the synchronization.
- Added
- Updated
- Archived
- Restored
Use these logs to investigate unexpected roster changes or confirm that synchronization completed as expected.
Managing Users and Exclusions
Excluding Users from Synchronization
- Navigate to the Users tab.
- Locate the user.
- Open the More menu.
- Select the available option to exclude the user from synchronization.
Restoring Archived Users
- Navigate to the Users tab.
- Locate the archived user.
- Open the available user management options.
- Select the option to re-invite the user.
Disconnecting ClassLink
- Navigate to Account Management → Settings.
- Locate the ClassLink integration.
- Disable the ClassLink connection.
Disconnecting ClassLink stops future synchronization but does not remove existing users from your Screencastify roster.
Email Notifications
Administrators receive email notifications when ClassLink synchronization completes.
These notifications include information about the synchronization and links to review changes or sync logs.
Troubleshooting ClassLink Rostering
"I don't see the ClassLink integration."
Confirm that your organization has Enterprise Hub and ClassLink Roster User Management enabled and that you're signed in as an administrator.
If you're unsure whether your organization is eligible, contact your Customer Success Manager.
"My ClassLink connection test failed."
Verify that your consumer key, consumer secret, and endpoint URL are correct.
If the connection continues to fail, contact Support with the error message displayed during testing.
For security, never share your consumer secret in a Support ticket.
"Changes in ClassLink aren't appearing in Screencastify."
ClassLink Rostering does not synchronize in real time.
If AutoSync is enabled, changes are processed during the daily synchronization. You can also initiate a manual sync to update your roster.
Review the latest sync log to confirm whether the expected changes were processed.
"A user was unexpectedly archived, or their role changed."
Review the user's information in ClassLink and the most recent synchronization log.
If the change appears incorrect or affects user access, contact Support before initiating additional synchronization attempts.
"I disconnected ClassLink. Why are users still listed?"
Disconnecting ClassLink stops future synchronization but does not remove existing users from your Screencastify roster.
Need Additional Help?
If you're experiencing connection failures, unexpected roster changes, or synchronization issues, contact our Support team.
- Your organization name
- A description of the issue
- The approximate time of the affected sync
- Any relevant error messages
- Screenshots or sync log details, if available