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  1. Screencastify
  2. Submit
  3. Troubleshooting 🔧

Troubleshooting 🔧

  • My recording just stops
  • Long Uploading Times
  • Trouble with Submit Sign In
  • Unblock Mic/Webcam Permissions
  • I'm not seeing student faces
  • We can't detect your webcam
  • What should I ask a student to try to resolve an issue?
  • Videos don't appear in Google Classroom folder
  • I get the error "Browser not supported"
  • I see "Already installed" on screencastify.com, but I can't access Submit
  • Something isn't working correctly. Can I show you?
  • I get the error "Oops, something went wrong" when trying to make an assignment.
  • The video is requesting 3rd party apps to open.
  • Why are students being prompted to log in?
  • Some of my students were getting a message to enable cookies or something.
  • Students get "An error occurred" message in Safari.
  • I see the error "Tab recording is not supported yet"

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