Troubleshooting 🔧
- My recording just stops
- Long Uploading Times
- Trouble with Submit Sign In
- Unblock Mic/Webcam Permissions
- I'm not seeing student faces
- We can't detect your webcam
- What should I ask a student to try to resolve an issue?
- Videos don't appear in Google Classroom folder
- I get the error "Browser not supported"
- I see "Already installed" on screencastify.com, but I can't access Submit
- Something isn't working correctly. Can I show you?
- I get the error "Oops, something went wrong" when trying to make an assignment.
- The video is requesting 3rd party apps to open.
- Why are students being prompted to log in?
- Some of my students were getting a message to enable cookies or something.
- Students get "An error occurred" message in Safari.
- I see the error "Tab recording is not supported yet"