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  1. Screencastify
  2. Record
  3. General Troubleshooting

General Troubleshooting

  • I received the notification "We're having trouble opening this video"
  • I received the notification "Please make sure you're logged in to the extension"
  • I don't see previously recorded videos on the 'My Videos' page
  • How do I check which version of Screencastify I have?
  • I received 'autherror' notification
  • General troubleshooting suggestions
  • I can't find the Screencastify extension
  • My extension keeps disabling itself
  • I accidentally blocked Screencastify from accessing my webcam and microphone
  • My Recordings Disappeared
  • I received a "Low Disk Space" notification
  • Drawing tools are unavailable
  • Having Trouble Recording with Screencastify
  • See An Oops Internal Message Pop-up?
  • Why Do I See An 'unknown' Error?
  • Why Do I See An 'undefined' Error?
  • What If You Aren't Able to Log-In?
  • I'm seeing 'token', what's this?
  • How to Open the Developer Console

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