General Troubleshooting
- Issue/Bug Fix Catalog
- Sign out and back in to the extension
- I received the notification "We're having trouble opening this video"
- I received the notification "Please make sure you're logged in to the extension"
- Diagnostic Tool
- How do I check which update version of Screencastify I have?
- General troubleshooting suggestions
- I can't find the Screencastify extension
- Why does my extension keep disabling itself?
- I accidentally blocked Screencastify from accessing my webcam and microphone
- Why did my videos disappear?
- I received a "Low Disk Space" notification
- Why does the extension say "Drawing tools are unavailable?"
- Having Trouble Recording with Screencastify
- Why do I see an "oops" error when trying to record?
- Why Do I See A 'notfound' Error?
- Why Do I See An 'unknown' Error?
- I see an 'undefined' error when sharing a recording through Gmail
- What If You Aren't Able to Log-In?
- I'm seeing 'token', what's this?
- How do I open the developer console and/or capture the HAR file?