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  1. Screencastify
  2. Troubleshooting
  3. General Troubleshooting

General Troubleshooting

  • Issue/Bug Fix Catalog
  • Sign out and back in to the extension
  • I received the notification "We're having trouble opening this video"
  • I received the notification "Please make sure you're logged in to the extension"
  • Diagnostic Tool
  • How do I check which update version of Screencastify I have?
  • General troubleshooting suggestions
  • I can't find the Screencastify extension
  • Why does my extension keep disabling itself?
  • I accidentally blocked Screencastify from accessing my webcam and microphone
  • Why did my videos disappear?
  • I received a "Low Disk Space" notification
  • Why does the extension say "Drawing tools are unavailable?"
  • Having Trouble Recording with Screencastify
  • Why do I see an "oops" error when trying to record?
  • Why Do I See A 'notfound' Error?
  • Why Do I See An 'unknown' Error?
  • I see an 'undefined' error when sharing a recording through Gmail
  • What If You Aren't Able to Log-In?
  • I'm seeing 'token', what's this?
  • How do I open the developer console and/or capture the HAR file?

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