Help & Support – Screencastify

Experiencing a technical issue? Get a little help from Screencastify Support Experts and fellow Screencasters!

Embed into Wordpress
- David Kaiser
- June 04, 2021 10:58
0 votes 0 comments
Launching Extension Error Answered
- Calvin Turnbull [Staff]
- June 02, 2021 18:59
0 votes 1 comment
Error message "Failed to process video" when trying to export as MP4 Answered
- Nicola Reeves
- May 27, 2021 04:05
0 votes 1 comment
How can I export just the audio tracks from the editor? Answered
- ALEXANDER BRODSKIY
- May 14, 2021 20:08
0 votes 1 comment
upgrade Answered
- Ursula Macht
- May 12, 2021 11:24
0 votes 1 comment
Downloading Recorded Video - "Failed - Network Error"
- Ryan Dean
- May 05, 2021 14:07
0 votes 1 comment
uploading to youtube stalled? Answered
- Jamie Fast
- April 30, 2021 23:54
0 votes 1 comment
videos are not uploading to YouTube Answered
- Stuart Kumaishi
- April 30, 2021 20:37
0 votes 3 comments
Sharing videos with Google Drive links - two questions Answered
- JP Roberts
- April 21, 2021 17:01
0 votes 1 comment
Retrieve Audio Answered
- Nancy Benner
- March 27, 2021 20:50
0 votes 1 comment
No preview video Answered
- Zachary Goldstein
- March 22, 2021 19:36
0 votes 3 comments
dropbox Answered
- Sherry Moyer
- March 11, 2021 01:30
0 votes 1 comment
Moving clips in my video Answered
- Nan Powell
- March 09, 2021 20:25
0 votes 1 comment
Screencastify lists my webcam but it does not capture me at all. Answered
- Sue Bucher
- March 08, 2021 18:04
0 votes 1 comment
Set crop size to be exactly 1920x1080 Answered
- Neil Kolban
- March 06, 2021 15:18
0 votes 1 comment
Investigating: Editor Unable to Load from the Video Details Page Planned
- Maria R
- March 05, 2021 22:04
- Edited
0 votes 0 comments
Google Drive + Google Classroom: Video Playback Produces a Black Screen or Audio/Video Sync Issues Completed
- Laura Litton
- March 18, 2021 20:28
- Edited
0 votes 0 comments
Record: M1 Chip + Extension Install Completed
- Laura Litton
- March 11, 2021 15:49
- Edited
0 votes 0 comments
where are the films that I've made Answered
- Biblioteca Estombar
- February 16, 2021 11:38
0 votes 1 comment
Maximum Recording Time Answered
- Alexis Tantau
- February 11, 2021 22:27
0 votes 1 comment
getting a green screen when using webcam Completed
- Cpicardi
- February 11, 2021 18:06
0 votes 1 comment
G-Drive Folder name Answered
- Toby Fischer
- February 11, 2021 14:12
0 votes 1 comment
Screencastify - How can I record audio only or lift the audio only from a video? Answered
- Teresa Osiowy
- February 01, 2021 23:53
0 votes 1 comment
Drive Permissions Answered
- Mike Hladio
- January 29, 2021 14:54
0 votes 1 comment
Screencastify Submit videos won't load Answered
- Michael Lindstrom
- November 18, 2020 21:28
0 votes 2 comments
I can see that I am video recording, but playback is black with only audio and no video Answered
- Kerry Frishman
- August 08, 2022 20:09
-1 votes 1 comment
Screencastify never shows in Chrome menu bar?
- J Evans Jennings Jr.
- December 18, 2021 22:32
-1 votes 1 comment
where are my files being saved
- christi marchetti
- July 27, 2021 00:48
-1 votes 1 comment
Recording stops after a few minutes. Answered
- <
- May 06, 2021 18:40
-1 votes 1 comment
Recording Without a Video Answered
- Barbara Rooth
- March 01, 2021 16:18
-1 votes 1 comment