Help & Support
New postExperiencing a technical issue? Get a little help from Screencastify Support Experts and fellow Screencasters!
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Error message "Failed to process video" when trying to export as MP4 Answered0 votes 1 comment
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How can I export just the audio tracks from the editor? Answered0 votes 1 comment
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I lost the video that I just spent 30 mins editing!1 vote 1 comment
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upgrade Answered0 votes 1 comment
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Recording stops after a few minutes. Answered-1 votes 1 comment
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Downloading Recorded Video - "Failed - Network Error"0 votes 1 comment
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uploading to youtube stalled? Answered0 votes 1 comment
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Sharing videos with Google Drive links - two questions Answered0 votes 1 comment
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Retrieve Audio Answered0 votes 1 comment
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dropbox Answered0 votes 1 comment
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Playback Resolution Answered1 vote 1 comment
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Moving clips in my video Answered0 votes 1 comment
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Screencastify lists my webcam but it does not capture me at all. Answered0 votes 1 comment
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Set crop size to be exactly 1920x1080 Answered0 votes 1 comment
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Recording Without a Video Answered-1 votes 1 comment
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where are the films that I've made Answered0 votes 1 comment
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Maximum Recording Time Answered0 votes 1 comment
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getting a green screen when using webcam Completed0 votes 1 comment
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G-Drive Folder name Answered0 votes 1 comment
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embebed cam + PPTX Answered1 vote 1 comment
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Screencastify - How can I record audio only or lift the audio only from a video? Answered0 votes 1 comment
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Drive Permissions Answered0 votes 1 comment
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Recording not loading in Video Editor Answered2 votes 1 comment
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Clearing Analytics0 votes 0 comments
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Unblur Backgrounds and Books0 votes 0 comments
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Embed into Wordpress0 votes 0 comments
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Investigating: Editor Unable to Load from the Video Details Page Planned0 votes 0 comments
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Record: Green Screen During Webcam Recording Completed1 vote 0 comments
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Google Drive + Google Classroom: Video Playback Produces a Black Screen or Audio/Video Sync Issues Completed0 votes 0 comments
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Record: M1 Chip + Extension Install Completed0 votes 0 comments