Screencastify Records, but then does not show up in My Videos/Google Drive

Lynn Messer

• January 05, 2022 06:58

Using the Google extension, I am able to go through all the steps to create a recording. It looks as though I am recording because my webcam light is on, and Screencasity says it is recording, as shown in this screenshot:

 

After clicking the stop button, I get a quick page that looks like Screencastify is trying to log in to my Google account (which it already is), which looks like this:

I am then directed to the My Videos page of my Screencastify account. However, the video I have just made is not there. It is acting as though there was no recording. I have also checked my Screencastify Google Drive folder and the videos are not appearing there either.  (I have successfully created many videos using Screencastify prior to this and I have made no changes.) 

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• Official comment

  

  Katie Callahan

  • February 11, 2022 23:51

  This sounds like your Screencastify account and Google Drive account need to be re-synced. You can re-sync them by signing out and then back in to the extension. Here's a quick video demonstrating how to do that 🥳

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