Screencastify Submit videos won't load

Answered

Michael Lindstrom

• November 18, 2020 21:28

Any idea what I might be doing wrong?

 

Neither I nor any of my students can upload a Screencastify Submit video.  The wheel just spins and spins.  I have a 5 second test that has been uploading for an hour or more.  In that time I have made and uploaded a bunch of 5-30 second high res videos in regular Screencastify.  I'm on a gigabit data pipe and those videos generally upload in a second or less.

I've tried several times myself.  Zero  of my students have been successful.  I've made new assignments.  No luck.

 

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• Official comment

  

  Laura Litton

  • November 23, 2020 22:17

  Hi Michael

  Thank you for reaching out and I'm so sorry you and your students were experiencing this 😔  There was an issue with Submit on November 18th, and our developers quickly worked to resolve it. You and your students should not have any issues submitting now, and our Status Page will continue showcasing any issues that might happen like this in the future. 

  Please let me know if that helps! 😄

  --Laura
• 

  Hannah Freude

  • February 04, 2021 23:20

  I just had this same issue with my students today. Several videos were made and hardly any actually ended up coming through to me. The wheel just spun and the videos never finished submitting. I do not want to have to ask my students to make all new videos, as that took enough time as it was. Is there any way to retrieve those videos they tried to submit that never came through?

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