Launching Extension Error

I have used the app many times before. 6 weeks ago, I stopped being able to launch the app properly.

I click on the extension, and the tiny window that normally allows me to click record my screen etc. starts to load, then after half a second, it redirects me to a new tab in chrome that says "Sign in". I click sign in, and then a red box appears that says "failed to sign in. please check your network restrictive filters" of which I have no restrictive filters.

I have tried all of the troubleshooting ideas (uninstalling, clearing cache, etc..) nothing works... Has anyone had this problem?

Official comment

Adam Rummelhart

June 03, 2021 21:15

Hi Calvin,

I'm so sorry that's happening! It's possible that this is occurring because third party cookies are being blocked, or for a few other reasons. You can fix that by following the steps here: I get stuck when signing in to my account

Please let me know if that helps! 😄

Launching Extension Error

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