Error message "Failed to process video" when trying to export as MP4

Answered

Nicola Reeves

• May 27, 2021 04:05

Unsure if this is a network administrator restriction recently applied or an application issue? It allows me to download it as a webm file, or export audio only, but not as mp4 or export as animated .gif

0

• Official comment

  

  Adam Rummelhart

  • June 02, 2021 17:34

  Hi Nicola, 👋

  I believe an update will fix this issue. In order to immediately start using the most recent version of our extension (as opposed to waiting for it to update automatically in the background, which can take a few days), you’ll need to manually update your Chrome extensions. Here’s a short article and video that walks you through how to do that.

  Please note, If you attempt to export the exact same project as before you will still see the same issue. Please make a new cut somewhere in the project before exporting again. This won't change the video but it will trigger a new export process.

  Please keep me updated 😁

  --Adam

Please sign in to leave a comment.