MacBook Air - Errors after update, Recording Desktop fails but recording Web Tab works just fine.

Grant Cause

• April 28, 2021 14:27

Long time user of Screencastify, I am running a MacBook Air the original older model running MacOS Big Sur and have never had any issues with recording the desktop until now.

I just ran the update to get the new drawing tools and can no longer record the desktop.

Recording Desktop fails as soon as I hit Share button.

However recording Web Tab works just fine, as soon as I hit Share it brings up the countdown and starts to record as per normal.

I have the embed web cam turned on and all other options in the drop down window turned on also including the items under more options. I am using the built in display 13.3 and the built in microphone as I normally would.

Please advise how I can get this fixed?

3

• Official comment

  

  Adam Rummelhart

  • April 28, 2021 16:23

  Hi Grant,

  Thank you for being a long time user of Screencastify! My first thought is because you are on a Mac, and because you can record a browser tab you may just need to reenable screen recording in your system settings. 🤔 You can follow these steps below: 

  1. Navigate to System Preferences
  2. Select Security & Privacy
  3. On the far right, select Privacy
  4. On the left, select Screen Recording
  5. Check the box to the left of Google Chrome 

  If that doesn't fix the issue do you mind filling out a support ticket? One of our support team members will be able to investigate this further. 🧐 
• 

  Stacey Colaco

  • June 03, 2021 16:37

  I'm having the same problem. Where you able to get it fixed? If so please let me know what you did. I followed the directions above, however, I can not choose google chrome to turn on screen recording the box to select google chrome is grayed out.

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• 

  Zoe Hulme

  • August 23, 2021 03:13

  If the area is greyed out you need to click on the lock icon on the bottom left of that particular box to unlock it which will then allow you to click the Google Chrome option and then it will work.  It did for me :)

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  Mr. Moore

  • May 08, 2022 23:11

  I having the same issue!  I did the above and sill getting a "oops" no recording.  

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• 

  Katie Callahan

  • May 09, 2022 13:52

  Hi Mr. Moore, 

  If you are running macOS Big Sur or Monterey, please update to the latest version of Google Chrome. Then follow the steps in this article to re-enable screen recording: Failed to Start Desktop Recording on macOS Monterey

  If that doesn't resolve the issue for you, please submit a support ticket. Thanks! 

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