Downloading Recorded Video - "Failed - Network Error"


1 comment

Date Votes
  • Official comment
    Adam Rummelhart

    Hi Ryan,

    Thank you for bringing this issue to our attention. We have identified the issue and our engineering team is hard at work. They should have a fixed deployed soon. In the meantime, your two suggestions are the best way to download the video. I would suggest sending your teachers this help article that has these steps:

    1. On the Video Page, click the Export as MP4 button under Downloads
    2. You'll be presented with the option to convert your video to a fixed frame rate of your choice (Screencastify dynamically changes frame rate during a recording depending on available memory). Most users can ignore this, but some third-party editing and production programs require videos with fixed frame rates.
    3. Click Export. An Exports Drawer will pop up on the bottom right of your screen.
    4. When it's finished processing, a Download MP4 button will appear. Click that to download your .mp4 video.

    Once we have a fix in place I will post back here to let you know. 

    Thank you for you patience as we work through this issue.


Please sign in to leave a comment.