Downloading Recorded Video - "Failed - Network Error"
Hi There!
I am a IT techincian for a public school district. We have been having a recurring issue (onsite and offsite) with a few staff members. When they go to download the initial video in .webm format, it gives everyone (including myself) a "Failed - Network Error." However, if I export it as an MP4, download it from Drive, or go to my download history in Chrome and click on the link it has when the download fails, it will then download. SInce our users tend to be on the lower end for technology skillsets, this is causing trouble. I did a fresh install of the extension and chrome along with clearing cache, but no luck. I even created a brand new account to make sure it was not something else. Any further suggestions I should take? Thanks!
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Official comment
Hi Ryan,
Thank you for bringing this issue to our attention. We have identified the issue and our engineering team is hard at work. They should have a fixed deployed soon. In the meantime, your two suggestions are the best way to download the video. I would suggest sending your teachers this help article that has these steps:
- On the Video Page, click the Export as MP4 button under Downloads
- You'll be presented with the option to convert your video to a fixed frame rate of your choice (Screencastify dynamically changes frame rate during a recording depending on available memory). Most users can ignore this, but some third-party editing and production programs require videos with fixed frame rates.
- Click Export. An Exports Drawer will pop up on the bottom right of your screen.
- When it's finished processing, a Download MP4 button will appear. Click that to download your .mp4 video.
Once we have a fix in place I will post back here to let you know.
Thank you for you patience as we work through this issue.
Adam
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