If you are experiencing issues with Screencastify, please check the catalog of recent issue/bug fixes. Your issue may have been resolved in a recent release. Please note the extension version on which the fix is available.
Catalog
Date: 11/09/2023
Extension Version #:3.21.0
| Issue Summary | User Action to See Fix |
|
Enhancement: Extension opens up "Extension Installed" tab every time Chrome is launched on managed computers with 'force install' and ephemeral mode enabled (delete all local data). |
A google Admin with your organization needs to follow the instructions in this article: Another Tab Always Opens Upon Sign In (i.e. Quick Start Guide) |
Date: 1/23/2023
Extension Version #: 2.74.0
| Issue Summary | User Action to See Fix |
| Annotation tools (pen, rectangle, stickers) do not work. | Update extension to latest version (2.75.0) |
Date: 6/7/2022
Extension Version #: 2.70.1
| Issue Summary | User Action to See Fix |
| Adding a YouTube Channel Results in Error: "Oops. Something went wrong when trying to add the YouTube channel." | Update extension to latest version (2.70.2) |
| Clicking "My Videos" from the Editor redirects to page that says "Extension not installed yet" | Update extension to latest version (2.70.2) |
Date: 5/27/2022
Extension Version #: 2.70.0
| Issue Summary | User Action to See Fix |
| Clicking on Extension Results in Error: "Oops, failed to sign you into record" | Update extension to latest version (2.70.1) |
Date: 4/29/2022
Extension Version #: 2.67.0
| Issue Summary | User Action to See Fix |
| Export to YouTube Results in "Oops" Error | Update extension to latest version (2.69.0) |
| Video Titles Do Not Display Correctly on "My Videos" Page | Update extension to latest version (2.69.0) |
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If you experience issues outside of the listed issues and/or the recommended user action does not resolve your issue, please reach out to Screencastify Support at support@screencastify.com so we can further assist you.