Prefer video instruction? 👀
Prefer written instruction? 📚
Perform a hard refresh 💻
- On Windows/PC: Hold down Ctrl and press F5
- On a Mac: Hold down Command and Shift and press R
- On a Chromebook: Hold down Ctrl and Shift and press R
Clear your cache and cookies 🍪
⭐️ Copy and paste chrome://settings/clearBrowserData into a new Chrome tab and click Enter
⭐️ Make sure 'Browsing history', 'Cookies and other site data', and 'Cached images and files' are selected
⭐️ Click 'Clear data'
Export using the opposite option (MP4 vs. Screencastify)
- If you get an "Oops" message when trying to export as an MP4, try exporting to Screencastify instead:
- If you get an "Oops" message when trying to export to Screencastify, try exporting as an MP4 instead:
Make a new cut ✂️
⭐️ Make a new cut somewhere in the project
⭐️ Try exporting again
Note: This won't change the video but it will trigger a new export process.
Allow 3rd party cookies 🍪
⭐️ Copy and paste chrome://settings/cookies into a new tab, and press Enter
⭐️ Under General settings, click "Allow all cookies"
What's Next? 🕺🏼