If you see an "autherror" appear while you are using the Screencastify Record extension, there are a few steps you should take to resolve this issue:
- Try signing out and back into the extension
- Clear cache and cookies
- Update the extension
- Reach out to support
Try signing out and back into the extension
The first thing to check is whether you are still signed into the Screencastify Record extension. Try:
- Clicking on the Screencastify extension (
) - Clicking on the hamburger (three horizontal lines) menu (
) - Choosing "Sign Out" from the options (
) - Clicking on the Screencastify extension again to automatically log in
Here's a quick video walkthrough of signing out and back into the Screencastify extension:
Clear cache and cookies
1. 💻 Copy + Paste chrome://settings/clearBrowserData into a Chrome tab
2. 🖥 Next, you will want to make sure browsing history, cookies and other site data, and cached images and files are selected - once selected, click on clear data. 
Here's a quick walkthrough of this process:
Update the extension
In order to immediately start using the most recent version of our extension (as opposed to waiting for it to update automatically in the background, which can take a few days), you’ll need to manually update your Chrome extensions. Here is how you can accomplish this:
- Open up your Chrome settings menu (the three dots in the top right-hand corner of your browser) or paste chrome://extensions into your address bar
- Scroll down to More Tools -> Extensions
- Enable Developer Mode in the top right
- Once you do that, click the Update button that appears
Here is a video walkthrough of this process:
Reach out to support
Are you still having trouble after trying the above steps? Please reach out to us and provide the nature of your technical issue, we can help dive deeper into what could be causing this! 🧐