Question: Why do I see an "oops" error when trying to record?
Answer: You may need to refresh your extension to get it working again.
You can refresh the extension and Google Chrome by following the general troubleshooting suggestions below:
- Perform a Hard Refresh
- Try un-installing the extension and then re-installing.
- Clear your cache and cookies (You can copy and paste chrome://settings/clearBrowserData into a Chrome tab and click Clear data.)
- Try using Screencastify with a different internet connection or even your phone's hotspot. This will help determine whether your network is blocking access to the extension. If you are able to access Screencastify on a different connection please see here.
- Manually update your extension: Here’s a short article and video that walks you through how to do that.
If these steps don't work, please submit a support request for further assistance.