The 'unknown' error is usually specific to the device or account being used with Screencastify. If our general troubleshooting suggestions don't seem to help with this error message, here are some more specific device-based troubleshooting steps to try as well:
- On a Mac with macOS Catalina 10.15, make sure your Mac is up to date. If you have a Mac with macOS Mojave 10.14 or earlier, or a PC, make sure you have the latest version of iTunes.
- If your device couldn't be restored and you get a message that "an unknown error occurred [error number]," use these steps.
- If the above steps do not seem to work, you can always check THIS article to see if there may be any restrictive network filtering interfering with Screencastify.
- If you are still experiencing this issue and think it could be account-related, we also recommend trying some of our sign-in-specific troubleshooting steps as well!
If these steps don't work, please submit a support request for further assistance.