Why Do I See An 'unknown' Error?

Question: Why Do I See An 'unknown' Error?

Answer: The 'unknown' error is usually specific to the device or account being used with Screencastify.

1. Try following these general troubleshooting suggestions here.
2. If you're using a Mac computer make sure your Mac is up to date. 
3. If your device couldn't be restored and you get a message that "an unknown error occurred [error number]," use these steps. 
4. If the above steps do not seem to work, try switching your internet connection. If that helps, please contact your IT admin to whitelist the domains from this article here.
5. If you are still experiencing this issue and think it could be account-related, we also recommend trying some of our sign-in-specific troubleshooting steps as well!

If these steps don't work, please submit a support request for further assistance.

What's Next? 🧐

• General troubleshooting suggestions
• What If I Receive A 'googleauthfailed' Error?
• What If I Receive An 'undefined' Error?
• What If I Receive An 'notfound' Error?