If you see the error 'notfound,' this usually relates to the ability your device has to access certain pages and settings.
Here's some initial troubleshooting suggestions to try out if you experience this:
- Perform a Hard Refresh
- Try un-installing the extension and then re-installing.
- Clear your cache and cookies (You can copy and paste chrome://settings/clearBrowserData into a Chrome tab and click Clear data.)
- Try using Screencastify with a different internet connection or even your phone's hotspot. This will help determine whether your network is blocking access to the extension. If you are able to access Screencastify on a different connection please see here.
- Manually update your extension: Here’s a short article and video that walks you through how to do that.
If these steps don't work, please submit a support request for further assistance.