If you aren't able to log-in to Screencasify, this potentially means a few different one-off errors.
Here's some initial refresh troubleshooting suggestions to try out:
If after doing these, and you are still receiving an error when logging into Screencastify, there are a few different recommended troubleshooting steps made by Google.
Since we use Google Single Sign On, there is no way to change your password only in Screencastify. Instead, you can change the password associated with your Google account which will automatically change it in Screencastify.
Another initial troubleshooting suggestion to try out:
Update your extension ()
- Ensure that you are using the most recent version by updating the extension.
- Here’s a short article and video that walks you through how to do that.
If you save your recordings locally and not to your Google Drive, they will be permanently deleted when you uninstall Screencastify. Export them first.
Clear your cache & cookies (🍪)
- Copy + Paste (You can copy and paste chrome://settings/clearBrowserData into a Chrome tab and click Clear data.)
- Next you will want to make sure browsing history, cookies and other site data, and cached images and files are selected - once selected, click on clear date.
Sign out and sign back in (🖥)
A helpful video to show you how to sign out and sign back below:
What's Next? 🧐
Are you still having trouble logging in after trying each of these steps? Please reach out to us and provide your email, we can help dive deeper into what could be causing this! 🤓