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How To Perform A Hard Refresh In The Editor

If you have any trouble with the Screencastify Editor or see an "oops" message pop up like the one below:

Screen_Shot_2021-06-22_at_11.34.00_AM.png

Please perform a hard refresh to see the newest updates:
Note: Your video should still be in your Editor timeline after performing the hard refresh
  • To hard refresh Chrome on Windows/PC: Hold down Ctrl and press the reload button or F5
  • To hard refresh Chrome on Mac: Hold down Shift and press the reload button, or hold down Command, Shift, and press the 'R' key
  • To hard refresh Chrome on a Chromebook: Hold the Ctrl/Shift key and press the 'R' key or the reload icon from the navigation toolbar.

how-to-hard-refresh-google-chrome

Are you still having trouble after this? Please reach out to us and provide the nature of your technical issue, we can help dive deeper into what could be causing this!

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