Articles in this section

See more

I get the error "Browser not supported"

Submit is compatible with all desktop versions of Google Chrome 72 or later (January 2019), and webcam assignments are compatible with mobile versions of Google Chrome on Android phones or tablets, or iOS devices using iOS 12 or later. 

If students are using a Chromebook, MacBook, or Windows computer, but still see an error message

For the students who can't open a Submit assignment from a Chromebook, MacBook, or Windows computer running Chrome 72 or later, the problem might be that 3rd party cookies have been disabled. Please ask the students to allow 3rd-party cookies by:

  1. Navigating to chrome://settings/content/cookies
  2. Choosing "Allow all cookies"

mceclip0.png

 

How to find which version of Google Chrome you have

Another issue may be that the version of Chrome that your students are using is very outdated. To determine which version of Google Chrome your students are using: 

  1. Open Google Chrome on your Mac or PC. 
  2. Navigate to chrome://settings/help
  3. The version of your Google Chrome browser will appear on the next window, toward the top of the screen. 

mceclip1.png

Going through this process will also prompt the browser to check if there are any updates available. If there are, you will be given the option to relaunch the browser to install those updates.

 

How to download the Chrome browser

If students do not currently have a Chrome browser, they will need to download and install it in order to use Submit.

Install Chrome on Windows

Download the installation file.
  1. If prompted, click Run or Save.
  2. If you chose Save, double-click the download to start installing.
  3. Start Chrome:
    1. Windows 7: A Chrome window opens once everything is done.
    2. Windows 8 & 8.1: A welcome dialog appears. Click Next to select your default browser.
    3. Windows 10: A Chrome window opens after everything is done. You can make Chrome your default browser.

Install Chrome on Mac

Download the installation file.
  1. Open the file called "googlechrome.dmg."
  2. In the window that opens, find Chrome 
  3. Drag Chrome to the Applications folder.
    1. You might be asked to enter the admin password.
    2. If you don't know the admin password, drag Chrome to a place on your computer where you can make edits, like your desktop.
  4. Open Chrome.
  5. Open Finder.
  6. In the sidebar, to the right of Google Chrome, click Eject.

Related articles