If you receive the error "Failed to start recording" when initiating a recording, something is blocking Screencastify from starting up.
To fix this problem, we recommend the following actions:
- If you are using a Mac computer, ensure that you have enabled screen recordings in your System Preferences.
- Restart your Chrome browser and try again
- Restart your computer and try again
- Uninstall and reinstall Screencastify (WARNING: if you save your recordings locally and not to your Google Drive, they will be permanently deleted when you uninstall Screencastify. Export them first.)
If you have followed the above steps and still receive the "Failed to start recording" error, submit your logs to customer support. Please indicate that you've already tried the solutions above and provide as much detail as possible.