If you receive the error "Failed to start recording" when initiating a recording, something is blocking Screencastify from starting up.
To fix this problem, we recommend the following actions:
- If you are using a Mac computer, ensure that you have enabled screen recordings in your System Preferences.
- Restart your Chrome browser and try again
- Restart your computer and try again
- Uninstall and reinstall Screencastify (WARNING: if you save your recordings locally and not to your Google Drive, they will be permanently deleted when you uninstall Screencastify. Export them first.)
If these steps don't work, please submit a support ticket for further assistance.