If you are experiencing an issue and are unable to solve it using our troubleshooting articles, we recommend sending your logs to customer support along with as many details as you can provide. This helps us diagnose the problem much more quickly.
To submit your logs to customer support, please follow these steps:
- Try to reproduce the error message (This will make sure it's at the top of your logs)
- Copy and paste chrome-extension://mmeijimgabbpbgpdklnllpncmdofkcpn/ng/app/app.html#/logs into a new browser tab.
- Add a quick message to describe what you're seeing
- Click "Submit logs"
While we are a very small team, providing timely and accurate responses to all of our users is a priority. Generally, we are able to respond within 1 business day. Our paid subscribers will receive priority.