In the course of troubleshooting your issue, the Screencastify Support team may ask you to take a screenshot of the developer console. Here's some additional information on:
- What the Developer Console is
- How you can open the Developer Console
- How you can take a screenshot of the Developer Console, and
- How you can send us the screenshot
What is the Developer Console?
A developer console is a tool that logs the information associated with a web page, such as JavaScript, network requests, and security errors. The information displayed in the developer console can be extremely helpful for the Screencastify Support team when we're trying to figure out how to solve an issue.
How do I open a Developer Console?
To open the developer console window on Chrome, use the keyboard shortcut Ctrl+Shift+J (on Windows/Chromebook) or Cmd+Option+J (on Mac).
Alternatively, you can use the Chrome menu in the browser window, select the option "More Tools," and then select "Developer Tools."
How do I take a screenshot of the Developer Console?
Great question! Here's a quick site that will walk you through all of the options depending on what kind of device you are using.