If you see this message on your My Videos page when trying to open a video, there are a few different steps you can take to resolve this issue:
Uninstall and reinstall the extension
Reset the extension
If you are unable to uninstall the extension because it is controlled by your organization, please reset the extension instead. Here's how:
- Copy and paste the link below in to a Chrome tab and click enter:
- Scroll down to the bottom of the page and click 'Reset Extension'
- Click 'Reset'.
Here's a quick walkthrough of this process:
Enable the extension
- Navigate to chrome://extensions/
- Toggle on the Screencastify extension
- Return to My Videos and refresh the page
If you've tried all of these steps and are still running into this error, please submit a support ticket here!