I received the notification "We're having trouble opening this video"

Uninstall and reinstall the extension

Please uninstall the Screencastify extension and then reinstall it. 

Reset the extension

If you are unable to uninstall the extension because it is controlled by your organization, please reset the extension instead. Here's how: 

1. Copy and paste the link below in to a Chrome tab and click enter:
   chrome-extension://mmeijimgabbpbgpdklnllpncmdofkcpn/app.html#/options?debug
2. Scroll down to the bottom of the page and click 'Reset Extension'
3. Click 'Reset'.

Here's a quick walkthrough of this process:

Enable the extension

1. Navigate to chrome://extensions/
2. Toggle on the Screencastify extension
3. Return to My Videos and refresh the page 

If you've tried all of these steps and are still running into this error, please submit a support ticket here!