Why do I see the notification "Please make sure you're logged in to the extension?"

Question: Why do I see the notification "Please make sure you're logged in to the extension?"

Answer: This message can occur when Screencastify is not properly synced with your Google Drive

To fix this issue please try:

1. Signing out and then back into the extension:
   • Here’s a quick video demonstrating how to do that. Make sure to follow the steps in that video exactly 
2. Uninstalling and reinstalling the extension:
   • To uninstall follow these steps here
   • To reinstall follow these steps here
3. If you are unable to uninstall the extension because it is controlled by your organization, please reset the extension instead. Here's how: 
   • Copy and paste (do not click) the link below into a Chrome tab and click enter:
     chrome-extension://mmeijimgabbpbgpdklnllpncmdofkcpn/app.html#/options?debug
   • Scroll down to the bottom of the page and click 'Reset Extension'
   • 

If you've tried all of these steps and are still running into this error, please submit a support ticket here!